Welcome to the btoue Frequently Asked Questions page. Here, we’ve compiled answers to some of the most common queries to make your shopping experience seamless.
General Questions
Q: What is btoue?
A: btoue is your one-stop destination for quality products and exceptional service. We offer a diverse range of items to meet your needs with a seamless shopping experience.
Q: Where are you located?
A: Our store is located at 20 Southend Avenue, Blackland, SN14 4GT, UK.
Q: How can I contact you?
A: You can reach us at [email protected] or call us at +44 70 4024 2899.
Shipping Questions
Q: Do you ship internationally?
A: No, we currently only ship within the UK.
Q: How long does delivery take?
A: Standard delivery typically takes 2–5 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options available during checkout.
Q: Can I cancel or modify my order?
A: Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible if you wish to make changes.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in their original condition. For more details, please refer to our Return Policy.
Q: How long does it take to process a refund?
A: Refunds are processed within 7–10 business days after the returned item is received and inspected.
Q: Can I exchange an item?
A: Exchanges are available for defective or damaged items only. Contact us for assistance.
Product Questions
Q: Are your products brand new?
A: Yes, all our products are brand new and of high quality.
Q: What if I receive a damaged or defective product?
A: Please contact us within 7 days of receiving the product, and we will assist you with a replacement or refund.
Other Questions
Q: Do you offer discounts or promotions?
A: Yes, we often have special discounts and promotions. Subscribe to our newsletter to stay updated on the latest deals!
Q: How do I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website.
Still Have Questions?
If your question wasn’t answered here, feel free to reach out to us at:
- Email: [email protected]
- Phone: +44 70 4024 2899
We’re here to help!