At btoue, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return policy for details.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be in their original condition, unused, and with all original tags and packaging intact.
- Certain items, such as perishable goods, personal care items, or custom-made products, are non-returnable unless faulty or damaged.
How to Initiate a Return
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Contact Us:
Email us at [email protected] or call us at +44 70 4024 2899 to request a return. Please provide your order number and reason for the return. -
Receive Instructions:
Our team will provide you with return instructions, including the return address. -
Ship the Item:
Securely package the item and ship it to the provided return address. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns during transit.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days and credited back to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].
Non-Refundable Situations
- Items returned after the 30-day period.
- Items that are damaged, used, or not in their original condition.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide photographs of the damage or defect for faster resolution.
Questions?
If you have any questions or concerns regarding our return policy, feel free to reach out to us at:
- Email: [email protected]
- Phone: +44 70 4024 2899
We’re here to help and ensure you have a hassle-free shopping experience with btoue.